Privacy: This Privacy Policy explains how CESL- Customer Engagement Services Ltd (“CESL”, “we”, “our”, “us”) uses personal information. This Privacy Policy governs our collection, use and disclosure of your personal information.
Collection and use of your information
We collect and use personal information for the following purposes:
• To contact you directly
• To correspond with you
• For replying to enquiries
• To identify you
• To process payments
• For general administrative purposes
• We may collect personal information about you from other organisations, entities or persons
• We may monitor and record phone calls for quality and training purposes as well as resolving disputes
Disclosure
We may disclose your personal information to a number of third parties we engage with who assist us to provide our services.
Security
We take all reasonable steps to ensure personal information is secured against misuse or unauthorised access.
Right to access
You have a right to access the personal information we hold about you by contacting us on info@customer.net.nz You may request that your personal information be corrected.
If you have any questions relating to this Privacy Policy please contact our Privacy Officer – Julian Paku on julian@customer.net.nz
Our expert staff are trained in the art of conversation, they know how to get the best solution for your needs.